Return and Refund Policy
Clapkart.com believe in your (customer) satisfaction and Fair return policy;
If you did not receive a product per the specifications ordered by you i.e.
- Wrong color,
- Wrong size,
- Wrong quantity,
- Damaged, Or
- Significantly different from the description given by the merchant
You are completely protected. We offer you a 7-day return for all such items.
We will also not be able to accept the return if the product:
- Is used/ or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number has tampered.
Note: If you have received a damaged product or empty parcel or any item is missing, please contact us on firstname.lastname@example.org within 24 hours of receiving the order.
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar-code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. The iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
Note: The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a Successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- For products where the installation is provided by Clapkart’s service partners, do not open the product packaging by yourself. Clapkart authorized personnel shall help in unboxing and installation of the product.
1. What is the return period of an item?
Ans. Items should be returned within 7 days of receiving the product but inform us by email within 24 hours of receiving the order. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterward?
Ans. Step 1: First you have to shoot us an email with the attachment of a picture of that product within 24 hours of a successful shipment.
Step 2: After getting approval from our end, immediately dispatch the product with the original price tag, packing slip & box. The courier charges will be reimbursed by us.
Step 3: After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
Step 4: It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. If in any case we’ll unable to replace the product, we will refund your money.
Please be assured that we work very hard to ensure that your interests are protected.
1.Do I need to pay the courier company to send my product back?
Ans. If we arrange the pick-up of your product, you don’t need to pay anything. If we’ll be unable to arrange to pick up then you have to bear courier charges.
2. My product has been picked-up, how do I know it has reached you?
Ans. After your order is picked from your place, within 24-48 hours, you will receive an email from us.
3. When will I get the replacement or refund?
Ans. We initiate the replacement within 2 working days of receiving the product at our center. For refunds, it takes up to 15 working days for the amount to get credited in your account after we have initiated the refund. However, if the refund is in the form of Clap Points, the amount is immediately transferred to your Clapkart account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Clapkart order number on the package. To understand the refund for all payment methods please read below:
Refund of Payment
- If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven’t paid for your order.
For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been canceled.
- If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, the refund of online payment can happen only once against an order). Payments made through DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.
Refunds pertaining to the product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition). Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate the replacement of the product(s) not available or refund against the product(s), as per your choice.
For payments made through any of the wallet gateways like Paytm, MobiKwik, etc., the amount will be refunded to the original mode of payment.